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Troubleshooting ​

Common problems with document templates and how to fix them.

I don't see a Documents tab on my database ​

The Documents tab is on every database, but it only shows the label at wider window sizes — on a narrow window, look for the document icon next to the view tabs.

The Generate button is greyed out ​

Generate only works for Word (.docx) templates. PDF templates are ingested for their text but can't be filled in, so their Generate button is disabled with a "Word templates only" note. Re-create the template from a .docx version of the document.

"No document templates for this database yet" ​

This database has no templates. Click Add template to upload one, or start from a pre-built template. (If you just opened the tab and briefly saw a spinner first, that's normal — the list is loading.)

A field came out blank in the generated document ​

The placeholder for that field isn't mapped. Open the template's Configure dialog and check that the placeholder is paired with the right database field. An unmapped placeholder is left blank on purpose.

Also confirm the row actually has a value in that field — an empty cell generates an empty spot.

A literal {{field}} is still in the generated document ​

The placeholder wasn't matched, usually because the braces got broken during editing (e.g. {{Total} or a brace split across formatting in Word). Download the template, fix the placeholder so it's cleanly {{Total}}, and Replace it.

The AI tagging option is disabled ​

"Let AI add the tags for me" needs AI credits. When you're out, the option is disabled — you can still add {{placeholders}} yourself and map them in Configure with no AI. Your monthly credits reset on your plan's cycle; you can also top up.

AI couldn't find some of my fields ​

The upload report lists fields the AI couldn't place in the document. That usually means the document has no text for them. Either add a {{placeholder}} for each missing field where it should appear, or map them by hand in Configure.

My upload was rejected ​

MessageCauseFix
Unsupported file typeNot a .docx or PDFSave the document as Word .docx or PDF
File exceeds the 50 MB limitFile too largeCompress images / reduce the file, or split it
File is emptyZero-byte fileRe-export the document

My Replace was rejected ​

Ascend validates the replacement is a usable Word template before swapping it in. If it's corrupt or its placeholders are broken, the replace is rejected and your existing template is left untouched. Re-download the working template, edit that copy, and replace.

I can't upload — storage is full ​

Templates count toward your team's storage allowance. If you're at the limit, delete unused templates (or other files) to free space, or upgrade your plan. See Dashboards for your current usage.

I deleted a database and want its templates back ​

Deleting a database permanently deletes its document templates and their files — there's no trash. Re-create the template from your local copy of the document (always download a copy before deleting anything you might need again).

Still stuck? ​